I am a Senior Information Technology Leader and Strategic IT Specialist with 25 years successful experience. I have delivered demonstrable success improving operational efficiency, driving turn-around leadership and developing outstanding customer relations while also significantly increasing service availability, lowering costs and creating engaged, happy and productive company ambassadors. One of my key strengths is to build, lead and manage high-performing diverse and multi-cultural teams who drive strategic technology projects aligned with business goals that optimize operational efficiency and maximize profit potential.
My key areas of expertise include Strategy, Business Process Improvement, Partner & Vendor Relationship Building, Cross-Functional Collaboration, Technology Architecture, 24/7 Managed Services Operations & SLAs, IT Service Management, Business Continuity Planning (BCP) and Disaster Recovery (DR).
Heath M. Jones
IT DIRECTOR | IT SPECIALIST I HELP LEADERS INCREASE TECHNOLOGY TRANSPARENCY, SERVICE DELIVERY, PROFITABILITY & GROWTH
ALWAYS ON always available
2017 - 2018
2010 - 2016
Managing Director | IT Director | IT Specialist Private technology consulting company set up to help organizations overcome technology challenges, improve the customer experience, save on IT spending and become collaborative and productive organizations.
Set up as an independent contractor to achieve two aims: firstly, to assist local area business growth through private strategy consulting and to allow space to invest time and resource into unpaid volunteer work and personal projects, where I served a number of South Florida non-profit organizations in several highly active volunteer & board member roles; Co-Organizer, President, Vice President, & persistent volunteer respectively. These activities gave me an opportunity to strengthen community and leadership across a number of functions.
NYC Health + Hospitals
Principle VMware Engineer | IT Specialist NYC Health + Hospitals is the nation’s largest public health care delivery system of integrated network of hospitals, trauma centers, neighborhood health centers, nursing homes and post-acute care centers, providing essential services to 1.4 million annually.
Principle Engineer in successful design, deployment, and management of two robust and highly available premium tier solution platforms that were to be used for critical care infrastructure & application consolidation of 14 area hospitals, including a number of ancillary healthcare facilities that were operated by the municipality of New York City. 2 Year Contract Assignment (1 year with 1 year extension).
Directly involved in business continuity planning (BCP) and disaster recovery (DR) design, implementation and testing across two geographically separated data centers. Managed day-to-day planning and migration of hospital's critical-care applications and services to new data centers while maintaining 100% up-time of existing vital service applications to clinical staff members.
+1 347 882 1894
Fort Lauderdale, Florida
Director of Operations | IT Specialist NTT America is a wholly owned subsidiary of NTT Corporation, one of the largest telecommunication companies in the world. NTT America is a global provider of end-to-end infrastructure services within NTT Group connecting networks in more than 190 countries and operating data centers in over 20 countries.
Oversaw and cared for 34 information technology staff members across a number of infrastructure teams to include Server, Storage, Virtualization, Database, Migration, Email (Zimbra Cloud Product) and Windows & Unix (DevOps) Platform Teams.
Operational objectives included providing 24x7 Global Operations support and managing a number of hosting and cloud consolidation initiatives throughout 9 data centers across America, Europe, and Asia, including service delivery of Legacy Hosting and Cloud IaaS/SaaS platforms.